Customer Support Associate

From the original posting

Mortgage Cadence is seeking a versatile, onshore (U.S.-based) Customer Support Associate (CSA). The CSA owns the customer relationship as it relates to platform support — managing customer tickets, driving timely solutions to reported issues, and escalating priority items when necessary. Customer satisfaction is the top priority, and this role demands exceptional customer service skills to effectively support our customers. This is a hybrid role that blends client relationship management, project coordination, and hands-on technical support. The ideal candidate can flex across multiple…