Lead Consultant — Customer Experience

From the original posting

Chicago Go beyond measuring customer experience. Change it. As a lead consultant on Gallup’s Customer Strategy team, you’ll help change the customer experience at Fortune 1000 organizations. You’ll bring a customer-first perspective to your clients, helping them understand what their customers experience and how their employees can strengthen customer relationships and business outcomes. What You’ll Do Advise senior client leaders on customer experience strategy, translating customer insights and analytics into practical, prioritized action Partner with account teams to uncover and activate…