Executive, Fulfilment (Key Account Management)

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Shah Alam, Selangor, Malaysia Job Responsibility Own and manage rapport with existing clients from onboarding, training, and build customer trust towards Fulfilment service. Manage day-to-day operations and manage change requests raised by assigned accounts. Main customer support for existing operational and system enquiries. Coordinate with internal stakeholders to understand customer needs, maximize retention and growth, and communicate learnings. Maintain existing customer success metrics , documentation and data. Independently prepare, draft and review presentations with customers. Work…