Technical Customer Support Lead

From the original posting

London, United Kingdom Do you enjoy building a support practice as much as running one? Have you managed a team through change while still being hands-on enough to jump into an executive-level escalation yourself? Do you see AI as the single biggest lever for cutting repeat-ticket volume, and have you actually shipped something that proves it? Are you looking for a values-led company that cares about its employees' growth? The impact you will have: As Technical Customer Support Lead based out of our London office, you'll run the TCS team day to day. That means setting the AI automation…