TechOps & Support Manager

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Cairo, , Egypt Our TechOps & Support Manager Leads the Technical Operations function by overseeing production support services, ensuring operational excellence, driving service reliability, and developing high-performing teams to deliver exceptional customer and business outcomes. Responsibilities Own team outcomes across a defined domain or capability. Set KPIs and ensure alignment with department-level goals. Manage capacity, allocate workstreams, and optimize workflows. Develop ICs through structured growth and coaching plans. Proactively identify and solve performance or process issues.…