Customer Service Representative

From the original posting

Remote job Role Mission The Client Concierge exists to ensure every person who calls feels immediately known, valued, and confident they are in the right place. This role sets the emotional tone for the entire support experience, guiding homeowners through their next steps—whether that is problem resolution, education, or membership enrollment. Success is defined by the First Minute Experience : within 60 seconds, the caller should feel certain they will be looked after. What You’ll Do (The Moments That Matter) As the first point of contact for homeowners seeking tech support, you will act as…