Sr. CX Strategist

From the original posting

Canada Accountabilities: Analyze, document, and optimize end-to-end global business processes by mapping current-state and future-state workflows using tools such as Microsoft Visio and Lucidchart. Identify process bottlenecks, inefficiencies, and automation opportunities to improve operational performance and create seamless customer and employee experiences. Gather stakeholder requirements and translate business needs into clear user stories, functional specifications, and actionable recommendations for technical delivery teams. Monitor and analyze key performance indicators (KPIs) to…