Director, Experience Strategy

From the original posting

WHAT DOES A DIRECTOR, EXPERIENCE STRATEGY DO? The Director of Experience Strategy leads the design and optimization of omnichannel experiences that connect brand purpose to customer needs through real-time data, content, user needs, technology, and insight. As an expert in digital channels and omnichannel integration, this individual identifies opportunities to innovate and activate personalized customer journeys by collaborating internally, with clients and agency partners. Lead the execution of core Experience Strategy deliverables, including Website/IVA Strategy, Omnichannel Plan, Content…