Service Desk Specialist

From the original posting

Taipei City, Taiwan What You'll Do Act as the primary interface for end users, handling technical inquiries and providing clear, professional support across phone, email, and ticketing channels Own tickets end-to-end, performing remote troubleshooting, root-cause diagnosis, and resolution in line with SLA and KPI expectations Fulfill standard service requests such as software installation, configuration, and device setup, following defined procedures Install, modify, and maintain end-user computer hardware and software as requested Develop and maintain SOPs, training materials, and knowledge…