Contact Centre Team Leader

From the original posting

ABOUT THE POSITION The Team Leader will be responsible for managing and driving a team of inbound Contact Centre employees to achieve service levels through an agreed turnaround time. The Team Leader will act as the point of contact for all escalations and queries and ensure resolution while driving a culture of customer-centricity and performance excellence. Key Responsibilities may include but are not limited to: Manage and support a team of inbound contact centre agents Drive team performance in line with client and SLA requirements Ensure consistent adherence to quality assurance…