IT Specialist

From the original posting

Dokki, Giza Governorate, Egypt The Technical Support Specialist is responsible for providing first-line support to end-users, troubleshooting and resolving hardware and software-related issues, and ensuring the smooth operation of the organization's IT systems. They will serve as the primary point of contact for users, offering technical guidance, training, and assistance to maintain productivity and minimize downtime. Respond to user requests and inquiries through various channels, including phone, email, and ticketing systems, and provide timely and effective support. Diagnose and…