Customer Excellence Specialist

From the original posting

Dubai THE ROLE Ziina is a fast-growing UAE-based fintech reshaping how people pay and get paid. As we scale our customer experience operations across multiple markets — including a new partner site in Jordan — we're looking for a CX Specialist to help manage and elevate our outsourced support operation's performance. BASED IN DUBAI, WITH REGULAR TRAVEL TO OUR PARTNER SITE(S) AS NEEDED, YOU WILL: - Act as a key point of contact between Ziina and our outsourced support partner, translating CX strategy into clear operational plans and activities for the team. - Monitor and drive performance…