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Quality Associate - Kannada (AstroLokal)
Jobgether
On-site
From the original posting
India Accountabilities: Quality Assurance: Conduct regular quality audits of calls, chats, video consultations, and other customer interactions, assessing communication skills, greetings, active listening, accuracy, customer handling, and adherence to standard operating procedures (SOPs). Performance Monitoring: Identify recurring service issues, process deviations, knowledge gaps, and opportunities for improvement. Maintain quality scorecards, audit documentation, and performance reports to track trends and measure service standards. Feedback and Coaching: Provide constructive, actionable…
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