Senior Technical Product Manager, IT Service Management

From the original posting

US Accountabilities Lead the end-to-end migration from a legacy IT service management platform to a modern, AI-native solution, covering data models, workflow design, service catalogs, integrations, cutover, and decommissioning while maintaining service quality and employee satisfaction. Champion the employee experience by designing intuitive service requests, catalog items, and knowledge resources that make finding help and resolving issues simple and efficient. Own the service management platform as a product, maintaining a unified roadmap and backlog, clear intake processes, and…