Senior Product Manager, Customer (Back Office)

From the original posting

Job Summary We are seeking a Senior Product Manager for Gigawatt’s Customer team, the group building an AI-native customer platform with one goal: make the utility customer experience effortless. It replaces reactive, transactional, billing-centric systems with a proactive, omni-channel platform that treats the utility as a trusted advisor across web, mobile, and the call center. Your focus is the transactional backbone of that experience : payments, billing interactions, and service orders : delivered at high customer volume across self-service and the call center. This is an early-stage,…