Customer Support Engineering Lead

From the original posting

Amsterdam, Noord-Holland, Netherlands At Effectory, we are building a scalable, data-driven Customer Support Engineering organization. As Team Lead, you will lead the team, improve support processes and tooling, and help deliver a high-quality support experience for customers and colleagues. You will combine people leadership with operational management and continuous improvement. Your focus will be on quality, efficiency, customer satisfaction and team development, including the smart use of automation, AI and self-service. What will you do? Lead and coach the Customer Support Engineering…