Manager, Implementation

From the original posting

Canada Accountabilities Lead, coach, and develop a team of 3–8 implementation professionals through regular one-on-one meetings, performance reviews, and career development planning. Monitor dashboards, KPIs, customer satisfaction scores, and quality metrics to identify performance trends, coaching opportunities, and process gaps. Improve implementation playbooks, methodologies, tools, and training programs to increase consistency, service quality, and time-to-value. Oversee team capacity planning, workload allocation, account assignments, recruitment, and onboarding in collaboration with the…