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Regional Service Operations Lead – France & Benelux
Ecovacs Europe GmbH
On-site
From the original posting
France-remote EMEA Operation Your Responsibilities Repair Center (RC) Operations Management Coordinate repair network operations across FR / BE / NL / LU as the primary operational contact. Conduct partner audits, certification and annual performance reviews . Monitor and improve service KPIs: First-Time Repair Rate, TAT, Repeat Repair Rate, CSAT, Cost per Repair . Identify bottlenecks and drive corrective action plans with service partners. Localize repair manuals, technical procedures and service documentation. Coordinate regional spare-parts demand forecasting and inventory with internal…
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