Director, Commercial Mission Success

From the original posting

DMV Second Front Systems is looking for a customer-obsessed, mission-driven, high-agency Director of Commercial Mission Success to lead and scale our Commercial Mission Success organization. As the leader of the team at the frontline of the Second Front customer journey, you will own the end-to-end customer experience across our Game Warden portfolio, from contract signature through kickoff, implementation, authorization, steady-state support, and renewal. You will build and develop a high-performing team of Mission Success Managers, define the playbooks and metrics that drive customer…