Sr. Support Analyst

From the original posting

US Accountabilities: Provide first-level technical support to employees by diagnosing and resolving issues involving custom applications, computer hardware, software, Windows operating systems, network connectivity, printers, and audio/video equipment. Manage incoming support calls and email tickets in a high-volume service desk environment, aiming to resolve at least 85% of incidents during the first contact. Deliver timely, accurate, and secure technical solutions while maintaining a customer satisfaction score (CSAT) of 4.5 or higher. Apply security best practices to all relevant support…