Customer Support Associate – Operations

From the original posting

Pune Role- Customer Support Associate- Operations Location- Pune- WFO Shifts- 5:30 AM IST to 2:30 PM IST At Convera , we are looking for a detail-oriented and customer-focused professional to manage pre- and post-payment queries from internal and external customers. The role involves handling customer requests through cases and emails, with occasional phone interactions, processing transactions and payments, preparing reports, and ensuring all activities are completed within agreed SLAs, quality standards, compliance, and regulatory requirements . The role requires strong coordination with…