Junior Customer Success Manager

From the original posting

Cologne ABOUT THE ROLE Join a customer success team at an AI-powered retail SaaS company, supporting small and mid-sized retail and e-commerce clients. You will help clients get value from AI-powered customer tools, working alongside an experienced customer success manager as you grow toward owning your own accounts. WHAT YOU'LL DO - Respond to client questions by email and in meetings with a friendly, practical, solutions-oriented approach. - Help clients use AI chat tools effectively and adapt your guidance to their level of technical experience. - Configure and maintain client settings in…