Director of Resident Experiences - Sacramento

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Sacramento, CA Essential Duties and Responsibilities Hospitality Leadership & Resident Experience Develop and maintain exceptional hospitality standards across all resident-facing departments. Create a welcoming, service-oriented environment that anticipates resident needs and exceeds expectations. Oversee resident engagement initiatives, amenity experiences, and service recovery efforts. Establish service standards, procedures, and quality assurance measures to ensure consistency. Identify opportunities to enhance the resident experience through innovative programs and services. Team…