Business Retention Representative (RBAR)

From the original posting

Brazil Accountabilities Customer Retention: Engage with existing customers who are considering cancelling their services, identify the reasons behind their decisions, and develop appropriate strategies to retain their business. Customer Needs Assessment: Conduct effective conversations to understand customer concerns, service expectations, and individual circumstances, ensuring that recommendations address their specific needs. Issue Resolution: Investigate customer complaints, service-related challenges, and billing concerns, coordinating with the relevant teams when necessary to achieve…