Customer Care Claims Manager

From the original posting

Windsor Customer Care The Claims Manager is responsible for individual agent performance and quality within their Claims team. They use their excellent people management skills to drive outstanding service from their team, ensuring there is a strong focus on the delivery of key business KPIs. The company culture and demands of this position are best suited to someone who is hands-on, creative and solutions focused. Duties & Responsibilities: Individual Performance management Complete documented monthly 121s with team members and initiate Personal Improvement plans as required Complete…