Customer Support Advisor

From the original posting

Toronto How you'll support our Customers at Achievers: Own and manage end-to-end inquiries from both program administrators, internal stakeholders, and members across multiple channels (Salesforce, email, and phone as needed) Troubleshoot and resolve standard to complex or escalated issues, identifying root causes and driving timely resolution Provide clear, proactive communication and updates throughout the case lifecycle, ensuring a high-quality and transparent customer experience Partner cross-functionally with Technical Support, Product, Customer Success, and other teams to resolve issues…