H
2nd Level IT Supporter
Hays (Schweiz) AG
On-siteSoftware
From the original posting
# 2nd Level IT Supporter # (m/f/d) Freelance/temporary employment for a project Zurich Start date: asap Reference number: 896777/1 ### Responsibilities ### * Identify, evaluate and prioritize user problems and complaints; create and assign problem tickets using ticketing system (Service-Now) * Analyze customer problems and formulate plans of resolution, utilize all technical resources to solve user problems * Perform routine software and/or hardware installations, updates, and upgrades following established documented policies and procedures * Test and pilot new IT technology …
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