Trading System Support Analyst

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Chicago, Illinois What You'll Do Provide first-rate support for traders by resolving issues promptly, answering questions, relaying feature requests, and providing the best possible trading experience. Handle a wide variety of immediate trading system issues with urgency. Troubleshoot complex trading system-related issues, log them into a ticketing system, and build a knowledge base to capture workarounds for future troubleshooting. Reduce recurring issues and improve system stability by automating manual tasks, monitoring system components, and analyzing system logs. Collect data, identify…