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Customer Support Solutions Specialist
EPOS
On-siteCustomer support
From the original posting
Role Summary We are looking for a Customer Support Solutions Specialist to join our growing Customer Support team. This is an L3 / subject matter expert role focused on handling complex escalations, troubleshooting customer issues, improving support processes, and driving solutions across Customer Support. You will work closely with Product, Technology, Operations, and other cross-functional teams to turn customer pain points into effective and sustainable solutions. What You'll Do Handle complex cases and escalations from L1/L2 teams, including technical, product, payment, integration, and…
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