Senior Customer Success Manager

From the original posting

San Francisco Position Overview Your top priority is making sure our largest and most complex customers achieve the outcomes they came to us for, and helping shape how Bobyard does customer success as we scale. To do that, you will: - Own a book of strategic accounts end to end, from defining success criteria and leading onboarding through renewal and expansion - Build executive-level relationships and drive measurable ROI that turns customers into long-term partners - Own retention and expansion targets, identifying and closing upsell opportunities alongside sales - Be the voice of the…