Operations Support Analyst

From the original posting

Singapore As an Operations Support Analyst, you will: Provide technical support to end users on various technical issues and problems relating to hardware and software. Responds, documents, resolves or escalates incidents, change request or service tickets in a timely manner in accordance to Service Level Agreements. Uphold the service level requirements and strives for continuous service improvement by providing quality technical support to end users. Might be required to be on standby with on-call availability, varied shifts including nights, weekends and holidays. Able to identify…