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Regional Service Operations Lead – Nordics & Eastern Europe
Ecovacs Europe GmbH
On-site
From the original posting
Norwegian-remote EMEA Operation Your Responsibilities Repair Center (RC) Operations Management Coordinate repair network operations across the region as the primary operational contact. Conduct partner audits, certification and annual performance reviews. Monitor and improve service KPIs: First-Time Repair Rate, TAT, Repeat Repair Rate, CSAT, Cost per Repair. Identify bottlenecks and drive corrective action plans with service partners. Localize repair manuals, technical procedures and service documentation. Coordinate regional spare-parts demand forecasting and inventory with internal teams.…
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