Technical Support Engineer II

From the original posting

Boston, MA ABOUT THE ROLE CloudZero's Technical Support team is the bridge between our customers and software developers, where the hard problems land after our AI frontline (Fin) deflects the routine. This is a technical problem-solving role first and a customer-facing role second. You'll leverage AI to dive deep into logs, queries, APIs, and data pipelines, tracing how a customer's AI-spend and cloud-cost data moves through our platform and working out why something looks wrong. Most of our stack is bespoke, so we'll teach you the product, but you need to arrive a strong, curious…