Director, Service Desk Manager I

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ROLE TITLE: Director, Service Desk Manager I POSITION REPORTS TO: MD, ITSM Manager I PRIORITY APPLICATION DEADLINE: October 20th 11:59 PM ET. After this date, applications will be accepted on a rolling basis. LOCATION: Flexible/Remote WHAT YOU’LL DO As a Director, Service Desk Manager I, you will manage Teach For America ’s Service Desk, a group of level 1 and 2 technical support agents. You will manage and develop these Service Desk technicians to provide excellent technical support experience for your customers. Your customer base is primarily Teach For America staff but may also include…