Customer Support Manager (Senior)

From the original posting

Deblock is a regulated fintech building an account that puts people back in control of their money: a current account and a self-custody crypto wallet in one app. We are looking for a Senior Customer Support Operations Manager to own scaling and process optimisation initiatives in our customer support division end to end. Our customer base is growing fast, the contact volume grows with it, and the operation now needs someone who can turn day-to-day firefighting into a machine that scales, without losing the quality of experience our customers came to us for. This is a build role. You will…