Help Desk Support Agent (Mid)

From the original posting

Remote Location: Remote Required Clearance: Public Trust Required Education: Associate's Degree Required Experience: 4 years Position Description We are seeking a dedicated and detail-oriented Help Desk Support Agent (Mid-Level) to provide Tier 2 identity and access management (IAM) help desk support for a complex, mission-critical federal program supporting the U.S. Department of Education's Federal Student Aid (FSA) office. The ideal candidate brings solid experience in federal help desk operations, user account management, and identity verification support within a structured, high-volume…