IT Service Desk Support Specialist

From the original posting

Al Jubail, Eastern Province, Saudi Arabia Roles & Responsibilities: Service Desk Operations Act as the first point of contact for all IT-related incidents, service requests, and inquiries raised via phone, email, or ticketing system Log, categorize, prioritize, and track all tickets in the ITSM tool in line with ITIL Incident and Request Management processes Ensure tickets are resolved or escalated within agreed SLA timelines Incident & Problem Management Perform first-level troubleshooting for hardware, software, network, and application issues Escalate unresolved incidents to Level 2/3…