ANALYST - CUSTOMER SERVICE

From the original posting

Responsibilities: ▪Manage both outbound and inbound calls, emails or inquiries of clients, vendors and partners of the assigned Line of Business. ▪Build sustainable relationship of trust through open and interactive communications ▪Determine Eligibility of client information to requirements. ▪Provides accurate, valid and complete information by using the right methods and tools. ▪Meet KPIs standard of the assigned Line of Business ▪Handle complaints and provide appropriate solutions and alternatives within the time limits; follow up to ensure resolutions. ▪Follow communication procedure,…