Customer Support Agent

From the original posting

Madrid JamesEdition is the leading marketplace for luxury: homes, yachts, jets, cars, and collectibles, listed by partners and sellers worldwide. We're building a Madrid office, and this role is based there. Our ambition is an AI-first support operation, and this role sits at the center of it. You'll handle real customer tickets, but you'll also be the human check on our AI support agent: catching where it gets things wrong, handling what it escalates, and feeding gaps back so it improves. Being comfortable with AI matters, but so does knowing when not to trust it. What you'll do Resolve…