Sr. Customer Care Professional

From the original posting

US Accountabilities: Handle inbound and outbound customer inquiries related to potential third-party liability and subrogation matters. Conduct professional customer interviews to collect, verify, and document information about accidents, injuries, insurance coverage, and related claims. Assess customer needs, research inquiries, resolve issues, and determine appropriate next steps in accordance with established procedures. Navigate multiple computer applications simultaneously while communicating with customers and updating case information. Maintain complete, accurate, and timely records of…