Senior Customer Service Operations Specialist

From the original posting

Riyadh, Riyadh Province, Saudi Arabia We are seeking an experienced Service Operations Specialist to serve as the core of quality and customer experience within our service department. You will be responsible for establishing and maintaining excellent service standards. Through systematic quality monitoring, effective employee enablement, and in-depth customer insights, you will drive the continuous improvement of overall service quality and customer satisfaction. Key Responsibilities 1. Quality System Management & Optimization Conduct daily quality inspections and scoring of service tickets,…