Customer Support Team Leader

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El Sheikh Zayed City, Giza Governorate, Egypt Supervise call center agents and provide them with support to ensure high performance. Conduct performance reviews and provide constructive feedback. Handle escalated customer issues and complaints effectively. Monitor calls to ensure quality and compliance with standards. Develop and implement processes to improve efficiency. Prepare and deliver regular performance reports. Foster a positive and collaborative work environment. Perform other related duties as assigned. Bachelor’s degree in any related field. Minimum of 4 years of experience in a…