Customer Support Engineer

From the original posting

The Opportunity As a Customer Support Engineer at Coursedog, you'll own end-to-end resolution of technical support tickets for colleges and universities running mission-critical academic operations on our platform while working closely with customers, Escalation Engineers, and product teams. You'll be responsible for investigating and resolving configuration, data, and integration issues; communicating directly with customers throughout resolution; and documenting your work clearly so teammates can pick it up seamlessly. This role is well-suited for someone who approaches troubleshooting as a…