CRM Agent

From the original posting

High-level Job Purpose Statement Responsible for answer incoming inquiries from customers and conducting outgoing calls to customers in order to generate actionable leads. Essential Duties and Responsibilities Answer incoming calls and respond to customer’s emails Manage and resolve customer complaints Place customer orders in the computer system Identify and escalate issues to supervisors Provide product and service information to customers Research required information using available resources Research, identify, and resolve customer complaints using applicable software Process orders,…