Head of Customer Success - Commercial Lending

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US Accountabilities Lead customer retention initiatives, improve renewal performance, and increase recurring revenue across the existing customer portfolio. Develop proactive renewal strategies, identifying account risks early and implementing targeted plans to protect long-term customer relationships. Create structured customer success plans and relationship strategies for key financial institution accounts. Establish customer health indicators to monitor engagement, identify at-risk accounts, and uncover opportunities for expansion. Build trusted relationships with senior banking…