Customer Success Engineer II

From the original posting

Brazil Accountabilities Conversational AI Development: Design, build, configure, and optimize intelligent virtual agents for voice and chat using behavioral, procedural, and retrieval-augmented generation (RAG) prompts, API and tool calling, and appropriate guardrails. Validate agent behavior against structured test scripts and continuously improve response quality. Agent Guidance Implementation: Configure and maintain guided workflows that help contact center agents navigate complex customer interactions. Build conditional branching, compliance prompts, and disclosure requirements while…