Call Center Representative

From the original posting

Rockville, MD A well-established organization is seeking a Contact Center Representative to join its high-performing member services team. In this role, you’ll be the first point of contact for participants, spouses, attorneys, and representatives—delivering clear, empathetic, and accurate support via phone, email, and written correspondence. This is a high-volume inbound call environment, ideal for individuals who thrive on helping others, communicating clearly, and maintaining attention to detail in a fast-paced setting. Key Responsibilities Answer inbound calls promptly and professionally,…